Privacy Policy
Bridgefly Healthcare
At Bridgefly Healthcare ("we," "us," or "our"), we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, or services (collectively, the "Platform"). By accessing or using our Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect To provide you with high-quality healthcare services and an optimal user experience, we collect the following types of information:
a. Personal Information:-
1.Contact Details: Name, email address, phone number, and postal address.
2Demographic Details: Age, gender, and other relevant information.
3.Health Information: Medical history, symptoms, prescriptions, diagnostic reports, and other health-related data provided during consultations, bookings,
or uploads.
4.Account Information: Login credentials, profile details, and user preferences.
5.Payment Information: Billing details, credit/debit card information, or other payment data (processed securely via third-party payment gateways).
b. Non-Personal Information:-
- Usage Data: Pages visited, time spent on the Platform, clicks, and navigation patterns.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking Data: Information collected via cookies and similar technologies to improve functionality and analyze trends.
c. Information from Third Parties:-
- With your consent or as permitted by law, we may collect information from third parties, such as healthcare providers, diagnostic labs, or trusted partners.
2. How We Collect Information
We collect information through:
- Direct Interaction: When you register, book appointments, consult healthcare professionals, upload medical reports, or contact us.
- Automated Technologies: Via cookies, web beacons, and analytics tools when you interact with our Platform.
- Third-Party Sources: From healthcare providers, partners, or other entities, with your consent or as legally permitted.
3. How We Use Your Information:-
We use your information to:
- Deliver and personalize healthcare services, including appointment scheduling, teleconsultations, and diagnostic report delivery.
- Process payments and manage billing efficiently.
- Communicate with you through appointment reminders, health tips, promotional offers, and service updates.
- Enhance our Platform and services by analyzing usage data and user feedback.
- Conduct research using de-identified or aggregated data to improve healthcare offerings.
- Ensure compliance with legal obligations and protect our rights.
- Prevent fraud, secure our Platform, and enforce our policies.
4. How We Share Your Information:-
We do not sell or rent your personal information. We may share your information in the following circumstances:
- With Healthcare Providers: To facilitate consultations, treatments, or diagnostic services.
- With Service Providers: With trusted third-party vendors (e.g., payment processors, cloud storage providers) who assist in operating the Platform, bound by strict confidentiality agreements.
- With Your Consent: When you explicitly agree, such as for referrals or third-party integrations.
- For Legal Compliance: To comply with laws, regulations, or legal processes, or to protect our rights, safety, or property.
- During Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
5. Data Security:-
We employ robust security measures to protect your information, including:
- Encryption of sensitive data during transmission and storage.
- Access controls to restrict who can view your information.
- Regular security audits and vulnerability assessments.
While we strive to ensure the highest level of security, no system is entirely risk-free. You are responsible for keeping your account credentials confidential.
6. Your Choices and Rights:-
You have the following rights regarding your personal information, subject to applicable laws:
- Access: Request access to the personal information we hold about you.
- Correction: Request updates to inaccurate or incomplete information.
- Deletion: Request deletion of your information, subject to legal and operational requirements.
- Opt-Out: Unsubscribe from marketing communications by clicking "unsubscribe" in emails or contacting us.
- Data Portability: Request a copy of your information in a structured, machine-readable format.
- Withdraw Consent: Revoke consent for data processing, where applicable.
To exercise these rights, contact us at bridgeflyhealthcare@gmail.com. We may require identity verification to process your request.
7. Cookies and Tracking Technologies:-
We use cookies and similar technologies to:
- Enhance user experience (e.g., saving your preferences).
- Analyze Platform usage and improve functionality.
- Deliver personalized advertisements.
You can manage cookie preferences through your browser settings, but disabling cookies may impact certain Platform features.
8. Third-Party Links:-
Our Platform may include links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing information.
9. Children’s Privacy:-
Our Platform is not designed for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover such information has been collected, we will promptly delete it.
10. International Data Transfers:-
Your information may be stored or processed on servers located outside your country, such as in India or the United States. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.
11. Retention of Information:-
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, meet legal requirements, or resolve disputes. When no longer needed, we securely delete or anonymize your information.
12. Changes to This Privacy Policy:-
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on our Platform or via email. Your continued use of the Platform after such changes indicates your acceptance of the updated policy.
13. Contact Us:-
For questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: bridgeflyhealthcare@gmail.com
Phone: +91-
Address: Bridgefly Healthcare, indore
We will respond to your inquiries promptly and work to resolve any issues.
14. Grievance Redressal:-
If you have unresolved concerns, you may contact our Grievance Officer:
Name:
Email: bridgeflyhealthcare@gmail.com
Phone: +91-01169296125
We aim to address grievances within 30 days, in accordance with applicable laws.
Governing Law: This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Indore,Madhya Pradesh,India.